New York Lawyers for the Public Interest Wants Proper WAV Services, Reported by the Gotham Gazette

Posted on June 18, 2018

For-Hire Companies Must Make Rides Accessible to All

Originally Published in the Gotham Gazette on June 18, 2018
Written by Justin Wood

Whether you need to get to a job interview, a doctor’s appointment, or a dinner with friends, finding reliable and affordable transportation is a daily struggle if you use a wheelchair in New York City. The subway system — with its tiny number of functioning elevators — remains almost wholly inaccessible. Buses creep along, and the MTA’s paratransit system, Access-A-Ride, runs notoriously late and slow. The taxi industry offers a limited number of wheelchair-accessible vans with ramps (after years of litigation), and the number does not match the need. And in any case, cabs remain heavily concentrated in Manhattan and are extremely difficult to find in the outer-borough neighborhoods where many people with disabilities live.

70 percent of the time the WAV (wheelchair-accessible vehicle) services offered by Uber and Lyft failed even to locate a WAV during our testing last month for New York Lawyers for the Public Interest’s report “Left Behind,” in which we requested identical WAV and “regular,” non-WAV rides for the same time periods, at common locations such as JFK and LaGuardia airports, major medical centers, and Grand Central Station. To make matters worse, in the few instances when the smartphone platform apps did locate a WAV, the estimated wait time averaged four times as long as the wait time for inaccessible vehicles.

Uber, Lyft, and Via are fighting the new provision in court, claiming that it will inflict “economic damage” on the massive industry. Even worse, the large for-hire-vehicle companies are doubling down on their discriminatory practices – they are now pushing a bill in the state Legislature that would entirely override the TLC’s authority to mandate more accessible vehicles and effectively create a separate and unequal FHV service for people with disabilities.

Read More