Staying in Balance While Helping Others NPCC Workshop Dec. 5, 2017

Posted on November 29, 2017

Staying in Balance While Helping Others

Staying in Balance While Helping Others

Have you ever worked with a client who has yelled at you, or insulted you, or has had reacted with you in ways that you didn’t expect? Some of the work we do in our nonprofit organizations includes working with people who are working to overcome significant difficulties in their lives, and who may be distrustful of professionals based on frustrating or harmful experiences with social service systems. We often do this work under difficult circumstances of our own, with limited budgets, less than adequate resources, and high workloads. The work we do is important, and often satisfying; however, there are times when it can be challenging to maintain our mental and emotional equilibrium in the face of the distress of others. How to we provide our best quality services and maintain quality personal lives, while simultaneously balancing our own responses to external and internal stressors?

In this workshop, participants will be able to:

1) Identify the typical challenges of working with people undergoing major life stresses

2) Apply the principles of good “customer service” under stressful working conditions

3) Practice de-escalation techniques in order to allow collaborative work to continue

4) Assist those who may be in need of connection to professional mental health services and supports

This workshop will be led by Elizabeth Speck and Tarik Greene.

Sponsored by Nonprofit Coordinating Committee of New York and Mental Health Association of New York City.

This workshop is supported by The New York Community Trust.

Date and Time

Tue, December 5, 2017
9:00 AM – 12:00 PM EST

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Please Note: This meeting is open to all nonprofit organizations, but may be limited to ONE person per organization due to space constraints.

If your organization is not a current nonprofit member of NPCC, you can visit more information on joining NPCC.

Registration is required. Please be advised that by registering for this event, unless we hear from you otherwise, we will include you as part of our regular mailing list. By enrolling for this event, you hereby: (1) give consent for NPCC or any third parties to use your photograph or image in its print, online and video publications; (2) release NPCC, its employees and any outside third parties from all liabilities or claims that you might assert in connection with the above-described uses; and (3) waive any right to inspect, approve or receive compensation for any materials or communications, including photographs, videotapes, website images or written materials, incorporating photos/images of you. To revoke this waiver, please email Education and Training Manager, Joseph Taylor, at