Going Beyond Feedback Loops
October 27, 2016
Foundations and nonprofits need to know how the clients they serve feel about the services they offer, and whether these services effectively improve lives. But measuring client satisfaction is a concept borrowed from the private sector that involves feedback loops through data-collection – these methods don’t translate well to nonprofit work, as they miss what’s unique and vital about how nonprofit organizations engage the people they serve.
Yesterday, leaders of local nonprofits shared how to move beyond feedback loops to directly engage program participants in community change. Sponsored by The Center for Nonprofit Strategy and Management at Baruch College, the event marked the release of Engage to Change, a compilation of illustrated strategies and case examples developed by grantees of the New York Foundation in partnership with the Building Movements Project and the Center for Urban Pedagogy.